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Refund Policy

Last updated: 8 November 2026

We want you to be happy with what you buy on Stjobno. This policy explains when you get your money back and how to ask for it. It is part of our Terms of Use.

Chatbook books

Before buying you can see the free preview of your own book, so you know what you get. The book is digital content delivered right after the payment. By paying you ask us to deliver it at once, and you agree that the 14-day right of withdrawal of EU consumer law ends once the book has been opened for you.

We still refund a book in full, if you write to us within 14 days of the purchase, when:

  • the payment went through but the book did not open, and we could not fix it;
  • you were charged twice for the same book;
  • the book has a fault on our side (missing pages, broken files) that we could not fix;
  • the whole book is clearly different from the preview you saw.

For any other reason, write to us anyway — we look at every request. A refunded book is closed again and leaves "Your books"; a copy kept on the site is deleted.

Mail AI subscription

  • You can cancel at any time ("Manage the subscription" on the Mail AI page). You are not charged again; the AI stays open until the end of the month already paid. Months already paid are not refunded in part.
  • New subscription: within 14 days of the first payment you may withdraw and get it back, less the real cost of the AI requests you made in that time.
  • Renewal you did not want: if you write within 14 days of the renewal and have not used Mail's AI since, we refund that payment.

Mail AI credit

Within 14 days of a top-up you may ask for the part of it you have not used yet; it is refunded to the way you paid. Credit used for AI requests is not refundable. After 14 days the credit stays on your account and does not expire.

How to ask for a refund

Write to zen@stjobno.com. Please give the e-mail address of your account or of the payment receipt, the date of the purchase and a few words on what went wrong. We answer within 3 working days.

  • Card and PayPal payments are refunded through Lemon Squeezy, our merchant of record, to the same card or PayPal account. Your bank may need 5–10 working days to show it.
  • Crypto payments are refunded through CoinGate: you give a wallet address and receive the amount paid in euros, converted at the time of the refund, less the network fee.

If a payment looks wrong, please write to us before opening a dispute with your bank — it is usually solved faster.

Your statutory rights

This policy does not limit the rights you have as a consumer under the law of your country, such as your rights when digital content is faulty.

Contact

OÜ MEO SERVICES (registry code 11227630, Vabaõhukooli tee 112, 12015 Tallinn, Estonia). Write to us at zen@stjobno.com.